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Details:

  • Cathy Pharis dealt with persistent leaks for nearly two years, placing buckets inside her home during every rainstorm
  • Several contractors failed to identify the source until Exterior Medics stepped in
  • Home located in Old Town Alexandria, a historic district with strict exterior design guidelines
  • Leak was traced to rotting second-story windows, not the assumed skylight
  • Exterior Medics diagnosed the issue using a process of elimination and thorough inspection
  • Installed beautiful, leak-resistant Marvin full-frame windows and a new Marvin front door
  • Navigated the city's Board of Architectural Review and permitting process on Cathy's behalf
  • Cathy appreciated the team's respect for her recently renovated interior, noting the cleanliness and care during installation
  • The new windows and door dramatically improved the home's look and performance
  • Cathy emphasized how valued she felt as a customer and how relieved she is to have a dry, secure home once again